Agent Advocate Self-Service Troubleshooting Assistant

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Customer Care Zone
Check active outages, alerts, maintenance, and known issues before submitting a request.
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Development Mode
Optum OIDC authentication is currently being implemented. User information below is populated with temporary test data until the OIDC client is provisioned.

Troubleshooting Checklist

Complete the recommended steps, then use the Health IT Assistant below if more help is needed.

Select an issue type to view troubleshooting steps.

AARP Health IT Assistant

Review the issue details and receive guided recommendations before creating a ticket.

What is happening? Optional

Add an error, time, interaction ID, or other detail to improve recommendations.

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Select an issue type and choose Get Help From Health IT Assistant.

Recommended Fixes

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Possible Cause

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Recommendation

Pending review
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Required when submitting a request for help from the Agent Advocates.

Equipment requests must be submitted through the Equipment Request Form.

No ServiceNow ticket is required for this request.

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